FAQ

Frequently Asked Questions:

How Long Does It Take To Process An Exchange Or Return?

Returns are typically processed within one week after we receive your return. Please note that the warehouse will contact you with the refund details once they have received and processed your order.

 

Will I Be Refunded The Full Value Of My Order?

Full priced items will be returned for a full refund but the customer must pay the cost of shipping it back to our address.

 

How Do I Return Something?

Before you begin your return process, please make sure you ship back your entire set in its new, unworn condition  within 15 days of delivery. Sets cannot be dirty, damaged or incomplete (e.g. a bra and panty set missing the panty) and they must be received within 15 days after delivery, otherwise they will not be accepted.  All the information you’ll need to return an order is available in your account. Just log in and visit Returns & Exchanges in your account, then follow the step-by-step directions.

 

What's Your Free Exchange Policy?

Before you begin your exchange process, please make sure you ship back your entire set in its new, unworn condition within 15 days of delivery. Sets cannot be dirty, damaged or incomplete (e.g. a bra and panty set missing the panty) and they must be received within 15 days after delivery, otherwise they will not be accepted.

All the information you’ll need to exchange an order is available in your account. 

 

How much tax will I be charged on my order?

We only collect sales tax for all orders shipped to an address in California

 

Are my items in stock?

We offer real-time inventory. You can check if any item is available on each product page by selecting the size and color you need. If the color/size combination is no longer available, a message will show up in red stating "This color/size combination is no longer available."

 

How do backorders work?

If the size/color you need is on backorder, a message will show up in red underneath the select size/select color selection stating "This color/size combination is on backorder for 2-3 weeks" or "This color/size combination is on backorder for 6-8 weeks." You can still place an order for these items, and we recommend doing so to save your place in line! Once we receive your item back in stock, we will ship it out to you for no additional shipping cost!

 

What are my payment options?

We accept Visa, MasterCard, American Express, Discover and PayPal online. If you're not as comfortable with the computer, you can place an order over the phone (222-333-4444), or mail in your order.

 

How do I order by Mail or Fax?

You may place your order by printing our order form and faxing or mailing it to us. You may need Adobe Acrobat Reader to view/print the order form.

 

Is it safe to use my credit card?

Yes, shopping at our site is 100% safe and secure. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us. 

Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well.

 

Is gift wrapping available?

We take great pride in our packaging - each order is carefully wrapped in delicate tissue and placed inside an unmarked shipping box or shipping envelope. At this time we do not offer gift wrapping services although we do offer gift invoices. Our gift invoices are quite similar to our normal invoices with the exception that they do not contain pricing information. Please be aware that the order confirmation email does contain pricing information regardless of the type of invoice accompanying the shipment.

 

Are gift invoices available?

Yes! During the checkout process you will have an opportunity to choose to have a gift invoice enclosed with your order.  

 

How much do you charge for shipping?

Your shipping options and costs will vary based on your delivery address and package weight. Your actual shipping charges will be reflected at checkout.

Shipping fees are not refundable unless we fail to meet our service level for guaranteed shipping for in-stock items.

 

When will my order be shipped?

We usually ship in stock items within 1-2 business days, excluding holidays.

 

Can I track my order?

Once your order is shipped, you will be sent an email confirmation with your tracking number and link to track your order. You may also track your order and return status by logging in to your account online.

 

Does  Treasure Lingerie accept international orders?

Yes! We ship our products to almost all countries who accept credit cards and/or paypal.

 

What is Treasure Lingerie's  return policy?

We want you to love your purchase! If you are not satisfied with your purchase, please return it for a prompt credit or exchange. We only accept back unworn/unwashed merchandise with tags if returned within 15 days of delivery date.

 

Who pays for return shipping?

If you are returning a purchase, you are responsible for the return shipping. For your convenience, we include a pre-paid return label in your package. When we process your return, a fee of $6.95 will be deducted from your return credit. You can also ship your return back yourself. If you would like to ship it back yourself, we recommend using an insured, traceable method and cannot be held accountable for lost packages. In the unlikely event that we inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately by email. We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacement merchandise.

 

What about my privacy?

We are committed to protecting your privacy. We use the information we collect on the site to make shopping on this web site possible and to enhance your overall shopping experience.  Your  information is safe with us and we do not share it with anyone.

Why choose TreasureLingerie.com?

Our goal is to offer the best value on the most diverse selection of lingerie, rave wear and active wear available online. At TreasureLingerie, we constantly strive to bring customers the best products, the lowest prices and the most convenient shopping experience anywhere with customer service that is second to none.

 

Privacy and Security

We understand that many people are concerned about security when shopping online. TreasureLingerie.com employs industry-leading technologies to store sensitive information and protect it while in transit over the internet. Our site uses the latest 256-Bit Digital SSL security technology with extended validation which certifies that our site is not only secure, but that our customers information remains secure as well.

Your Order Confirmation supplied you with the delivery dates, and ability to track your package via the UPS or USPS tracking systems. Failure to notify Yandy ASAP because you are unable to locate your delivered package results in the lost / stolen package as your responsibility.

 

How do I know you received my order?

When completing a purchase on TreasureLingerie.com, an order confirmation screen should appear that says, "Thank you For Your Order". You will also receive an order confirmation email in your inbox. 

 

Why didn't I receive my confirmation email?

First, please check your Spam account as our emails occasionally end up there. If you still have not received your confirmation email it may be due to a spelling mistake when inputting your email address in to your order. If when placing your order you received the message saying, " Thank You For Your Order," then we did receive your order. Please contact our customer service team with your confirmation number and they will be able to assist in remedying any issues with your confirmation email.

 

What is the benefit of Newsletter Signup?

When you sign up to receive our newsletter, you automatically will get our coupons and information about items on sale.  You can unsubscribe at anytime.

 

Are gift cards available?

Yes, gift cards are available on our site.

 

How discreet will the packaging be that you ship my order in?

At  Treasure Lingerie, we understand the need for discretion. All merchandise shipped from our warehouse is packed in nondescript pouches or boxes provided by the United States Postal Service. In addition, our business name is not included on the return address label. 

 

Can I opt for a local pickup?

No. We are only a mail order company and are not setup to accept walking customers.

 

What if the item I purchased does not fit?

If you are not happy with the fit of your item, you are welcome to return or exchange it. All returns must include their original packaging and tags. However, customers are responsible for the return postage and ensuring the items are sent back to us. As a courtesy to our other shoppers, we ask that all items be tried on over your undergarments. We will pay for the shipping of exchanged replacement items back to the customer one time per order. 

 

Can you send me a catalog?

Unfortunately, we do not offer catalogs. Because we add new items to our web site daily, it would be very difficult to maintain an up-to-date, printed catalog. In order to keep our prices low, we have chosen not to distribute a printed catalog at this time.

 

Lingerie Terms

 

Bustier - Corset like garment, but lighter in weight and without the heavy structure of a corset. Bustiers are usually shorter than corsets, ending at the waist, and are often worn on the outside rather than strictly as an undergarment. Some come with G-String, thong or panty.

 

Charmeuse - A fine, semi-lustrous, satin-like, silky, soft material.

 

Corset - A close fitting undergarment often tightened with laces. Most corsets extend from the breasts to the hips, and are constructed to enhance the figure by cinching the waist, thereby enhancing the bust and hips. Most corsets are fitted with four or more adjustable garter straps to support the stockings of your choice.

 

Fence Net - A very large net design similar to that of a chain link fence and used for stockings.

 

G-String - A panty with a very thin (string like) band of fabric in the back.

 

Garter Hose - This refers to a garment where a waist band, garter straps and stocking legs are permanently attached in one piece, simulating the use of a garter belt and stockings, but in fact being a one piece garment. You can see an example of this by searching Garterbelt Pantyhose on www.yandy.com

 

Reinforced - The sections of a garment that have been strengthened by double knitting to provide additional durability. This usually resulted in a darkening of the area, which is then considered a design feature.

 

Silicone - A rubber like polymer, which maintains its elasticity over a wide range of temperatures. Used inside the lace top of hold-up stockings to cling to the skin and help keep the stocking up without garters

 

Stockings - Although the popular use of this word has come to be "anything worn on the legs" (i.e. pantyhose, hold-ups or tights), we will stick with the more traditional definition. Stockings, as referred to on this web site, are the traditional style that are put on individually and attached at the top to a garter for support. These can come in plain top, satin top, or lace top, but should not be confused with hold-ups, which stay up by themselves.

 

Teddy - A woman's undergarment combining a camisole top and panties.

 

Tights - These are pantyhose made of a heavier denier in opaque or semi-opaque materials. They are usually dyed in deep colors and are more sporty and durable than pantyhose.

 

Camisole or Cami - A short sleeveless undergarment for women. A short negligee sometimes worn as an outer garment (depending on the material) or under a suit jacket.

 

Chemise - A loose-fitting dress type garment without a waist that hangs from the shoulders, typically with a short hemline.

 

Cuban Heel - A rectangular designed reinforced heel, usually with a reinforced foot and back seam.

 

Fishnet - A smaller net design, which is taken from the construction of a fisherman's net, usually made of nylon or nylon-lycra blends.

 

Garters - The clips that attach to the top welt of the stockings are called garters. Generally they are attached to an adjustable elastic strap, which is in turn attached to the garment worn on the waist or body, these are called garter straps.

 

Garter Belt or Garter Belts - These are garments made for the express purpose of holding up stockings.

 

Opaque - The term given to stockings or tights when made of a higher density material, making them less transparent and appear more dense than the lighter choices.

 

Shelf Bra - Comes below the breast to just under the nipple. It's usually supported and structured though the "boning" process which helps in uplifting the breasts for added cleavage. Stay Up Stockings - Stockings that stay up without the need for garters. True hold-ups usually consist of a decorative stretch lace top, with a silicone band inside of the lace to help grip the leg.

 

Tap Pants - Very feminine boxer shorts.

 

Thong - A panty with a small strip or band of fabric in the back. Thongs have more material in the back than a G-string.

 

Underwire - A strip of flatted steel-wire (or other man-made material) placed under the cups of the bra (sewn into the material) for added support.